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FREE SHIPPING ON ORDERS OVER €75 (T&C)

FAQ

1. How do I order?

Click on the “Add to Cart” button to choose products for purchase. When done shopping, click on the “checkout” button to complete your transaction. Should you have any questions, please use our live chat or email us at [email protected]

2. Can I cancel my order?

We only allow order cancellation if we have not already sent out your order. This period of time usually ranges from within 12 hours to 48 hours after you made payment. Please understand that once we have sent out your order to the logistics company, we are no longer able to cancel your order. 

Should you have any questions, please use our live chat or email us at [email protected]

3. Is my payment information safe?

Absolutely! Our payment processing system is 100% secure. Our tech internet security team is dedicated to giving you a safe and secure shopping experience. We accept payments via PayPal, Stripe, Google pay, and Apple Pay. Should you have any questions, please use our live chat or email us at [email protected]. 

4. Is my personal information secure?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology. Your credit card information is only used to complete the requested transaction and is not subsequently stored. Should you have any questions, please use our live chat or email us at [email protected].

5. What are the costs of shipping?

Shipping rates depend on where your package is being sent from and to. Please check our shipping information page out. Should you have any questions, please use our live chat or email us at [email protected].

6. What is your return policy?

Please find our Return & Exchange Policy here. Should you have any questions, please use our live chat or email us at [email protected].

7. What happens if my item is damaged?

You can find answers and options under our Return & Exchange Policy here. Should you have any questions, please use our live chat or email us at [email protected].

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